FAQ
About Our Digital Planners
Are your planners physical or digital?
All our planners are digital, designed for apps like GoodNotes, Notability, and similar platforms. No shipping required – simply download and start planning instantly!
Can I use Smilies planners on my iPhone or tablet?
All of our digital planners are designed for iPads and tablets for the best experience. However, we also offer a dedicated section with planners specifically designed for phones. You can easily find them using the Device filter on all shopping pages.
Are the planners dated or undated?
Most of our planners are undated, allowing you to start planning at any time and reuse them year after year. However, we also offer a selection of dated planners for those who prefer a structured, time-specific approach.
Do I need any specific apps to use your planners?
Yes, you’ll need a note-taking app like GoodNotes, Notability, or similar apps that support PDF annotation. These apps will give you the best experience for writing, organizing, and customizing your planners.
I’m having trouble opening my planner. What should I do?
Make sure you’ve installed a note-taking app like GoodNotes or Notability. If you’re still having issues, don’t hesitate to reach out to us for assistance – we’re happy to help!
Can I print my digital planner?
Yes! Most of our planners are designed for digital use, but you can print the pages if you prefer a physical planning experience. We also offer a section for inserts and add-on pages, which can be used in your digital planner or printed if needed. Click here to explore and access the inserts.
Purchasing & Orders
How do I receive my order?
Once your purchase is complete, you’ll receive an email with a secure download link to access your digital product. You can also log in to your account on our website and find your downloadable files under the “My Account” or “Orders” section. This ensures you can access your purchase anytime, from anywhere!
What should I do if I didn’t receive my download link?
First, check your spam or junk folder. If you still can’t find it, contact us at [email protected]—we’ll sort it out for you in no time!
Can I re-download my purchases later?
Yes! As long as you have an account with us, your purchases are saved, and you can re-download them whenever you need.
If you have an account: You can log in anytime and redownload your purchases from the My Account > Orders section.
If you checked out as a guest (without an account): Your downloads won’t be saved in an account, but you can still access the download link from the email confirmation you received after purchase.
Customization & Personalization
Can I request a completely custom planner?
At the moment, we don’t offer fully custom planners, but we’re always working on expanding our collection and may introduce customization options in the future. Stay tuned for updates, and in the meantime, explore our wide range of planners designed to fit different needs and styles!
Can I add my name or special details to my planner?
Definitely! Some of our planners offer personalized options. You can add your name, special details, or other customizations to make them uniquely yours.
Returns, Refunds & Payments
Do you offer refunds?
Due to the nature of our digital products, we typically do not offer refunds. However, your satisfaction is our priority. If you encounter any issues or need help, please contact us at [email protected] – we’ll assist you and do our best to resolve any concerns. You can also review our Returns & Refunds Policy for more details.
What payment methods do you accept?
We accept all major debit and credit cards through Stripe and also offer payments via Apple Pay. We support over 135 currencies, so no matter where you are, payment is fast, secure, and hassle-free.
Is my payment information safe?
Absolutely! We use trusted payment gateways and SSL encryption to ensure that your payment information is always secure.
Digital Stickers & Inserts
How do I use your digital stickers?
Our stickers come as PNG files, which you can easily drag and drop into your note-taking app. They’re super simple to use and a fun way to personalize your digital planner.
What are inserts, and how do they work?
Inserts are single or multi-page designs (e.g., to-do lists, calendars, etc.) that you can use independently or alongside our planners. Download them, import them into your preferred note-taking app, and place them anywhere within yoor planner!
Resources & Support
Does Smilies have a blog?
Smilies has two main blog categories: Personal Growth & Well-Being, which covers topics like happiness, self-care, and mental well-being, and Creativity & Business Growth, which dives into strategies and insights for growing your business and fostering creativity. Check out our blog here for uplifting content and inspiration.
How can I get in touch with Smilies?
We’re always here to help! You can reach us through our Contact Us page, or email us at [email protected]. We typically respond within 24 hours, Monday through Saturday. Thanks for your patience – we look forward to hearing from you!